Purrloom support

A little help
for curious paws.

Answers about touch controls, your journey and keeping your progress.

Email support ↗

kaankapp@icloud.com

Quick answers

Back to your next discovery.

How do I move, jump and look around?

Hold the device in landscape. Move with the left touch joystick and use the on-screen jump, meow and interact buttons. Use the camera controls to look around. The map and pause menu are available during play. If the app goes into the background, return to the pause screen and resume when you are ready.

What is included?

Five introductory adventures lead into thirty journey stages across five regions. Help little friends, deliver parcels, water flowers, find melodies and prepare festival lights. Six free-play activities include food, napping, flowers, musical stones, ball play and a butterfly chase. All five selectable cat breeds are part of the free game.

Do daily activities punish missed days?

No. Three daily activities offer small stamps. The day is based on your device calendar; there is no paid currency, daily streak penalty or purchase needed to play.

Is internet or an account needed?

The game works offline and has no account, ads, in-app purchases or subscriptions. An internet connection is needed to download or update it through the App Store and to open this support website or send email. There is no online multiplayer.

What is saved?

Game progress, position, selected cat breed, language and mute preferences are stored on this device. There is no cloud save or cross-device synchronization, and no developer server copy. Deleting the app and its local data may erase progress. Offloading the app or restoring a device backup may preserve data according to device settings. We cannot restore erased local progress.

Where can I change language or mute the sound?

Language selection is available from the menu. English, Turkish, German, French, Spanish, Brazilian Portuguese, Japanese, Korean, Simplified Chinese and Arabic are supported. Use the in-game sound toggle to mute audio. It is one shared mute setting, rather than separate music and sound sliders.

How do I report a problem?

Email the app version, device model, iOS or iPadOS version and what you were doing when the issue happened. You may attach a screenshot after removing unrelated personal information. Do not send passwords or payment details. The game does not send a support report automatically.